All Systems Operational
Last checked: 1 minute ago
API & Infrastructure Availability
99.9%
Uptime
PROACTIVE MONITORING
Agent Health Monitoring
Our probes test your AI agents every 5 minutes. In case of drift (repeated hallucinations) or API outage (OpenAI/Azure), our teams are notified instantly—before you are.
Redundancy & Failover
Self-hosted n8n architecture with automatic failover. If a model (e.g., GPT-4) doesn't respond, our workflows can intelligently switch to a backup model (e.g., Claude 3.5).
SUPPORT COMMITMENTS (SLA)
Clear contractual guarantees on our responsiveness.
Priority
Definition
Response Time
Resolution
P1 - Critical
Complete service outage / Agent blocked
< 2 Hours
(Business Hours)
Top priority (24/7)
P1 - Critical
Complete service outage / Agent blocked
Response Time
< 2 Hours(Business Hours)
Resolution
Top priority (24/7)P2 - Major
Degraded functionality / Latency issues
< 4 Hours
High priority
P2 - Major
Degraded functionality / Latency issues
Response Time
< 4 HoursResolution
High priorityP3 - Minor
Usage question / Cosmetic request
< 24 Hours
Standard
P3 - Minor
Usage question / Cosmetic request
Response Time
< 24 HoursResolution
StandardMaintenance Windows
Critical security updates are applied immediately (Zero-Day). Evolutionary updates to your agents are scheduled outside your business hours to ensure zero business impact.